Privacy Policy

Welcome to joya9, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and personal data of every user who visits or registers on our platform. This Privacy Policy explains in plain terms what information we collect, how we use it, who we may share it with, and the rights you hold as a joya9 user.

By accessing or using the joya9 platform — including cricket betting, live casino, slots, and all other features — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately. This policy applies to all users in Bangladesh and internationally.

To deliver a safe, personalised, and compliant gaming experience on the joya9 platform, we collect certain categories of personal information. This data is gathered when you register an account, interact with our services, complete transactions, or communicate with our support team.

• Identity information: full name, date of birth, gender, and a copy of a valid national ID or passport for account verification purposes.
• Contact details: email address, mobile phone number, and residential address (city/district in Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other regions).
• Financial information: deposit and withdrawal transaction records, preferred payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and transaction timestamps.
• Technical data: IP address, device type, browser type and version, operating system, session duration, and pages visited on the joya9 platform.
• Gameplay data: betting history, game preferences, wagering patterns, win/loss records, and bonus usage to support responsible gaming monitoring.

We collect only the data that is necessary and proportionate to the purpose for which it is being used. You will always be informed about what data is required at the point of collection.

joya9 uses the information we collect for specific, lawful purposes directly related to delivering and improving our services. We do not use your data for any purpose beyond what is described in this Privacy Policy.

• Account management: to create, verify, and maintain your joya9 user account, process your deposits and withdrawals, and manage your bonus eligibility and wagering requirements.
• Service delivery: to provide cricket betting, live casino, slots, and other gaming content; to personalise your experience based on your preferences and activity on the platform.
• Compliance and responsible gaming: to verify that all players meet the minimum age requirement of 21 years or older, to detect problem gambling behaviours, and to enforce responsible gaming tools where required.
• Security and fraud prevention: to monitor transactions and gameplay for suspicious activity, prevent unauthorised access, and investigate any reported security incidents.
• Communications: to send you transactional notifications (deposit confirmations, withdrawal updates), important account alerts, and — where you have opted in — promotional messages about joya9 bonuses, tournaments, and new features.

joya9 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics about how our platform is used. Cookies are small text files stored on your device by your web browser when you visit the joya9 website.

We use essential cookies (required for the platform to function), analytical cookies (to understand user behaviour and improve our features), and functional cookies (to remember your language and display settings). We do not use advertising cookies from external ad networks.

joya9 does not sell, rent, or trade your personal data. We may share limited, necessary information with trusted third parties under specific, controlled circumstances:

• Payment processors: transaction data is shared with payment partners such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process your deposits and withdrawals securely.
• Technology and platform providers: our game software and platform infrastructure partners may process certain technical data to deliver their services; all such partners are contractually bound to data protection standards.
• Legal and regulatory obligations: we may disclose personal data when required by applicable law, a valid court order, or a legitimate request from a recognised regulatory authority.

In all cases where data is shared with third parties, we ensure appropriate data processing agreements are in place and that the third party provides adequate data protection safeguards.

joya9 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. Account data is typically retained for the duration of your active account and for a reasonable period thereafter.

Financial transaction records, including deposit and withdrawal histories processed via bKash, Nagad, Rocket, and other payment methods, are retained in accordance with financial record-keeping requirements. When data is no longer required, it is securely deleted or anonymised.

joya9 takes the security of your payment data seriously. All financial transactions on our platform — whether you are depositing funds via bKash, Nagad, Rocket or Upay, or withdrawing to your bank account — are processed through encrypted, secure channels. We do not store your full payment card numbers or mobile banking PINs on our servers.

Our payment security infrastructure is regularly reviewed and updated to address emerging threats. If we detect any suspicious activity involving your payment method, our security team will contact you promptly using the contact details registered on your account. Players are encouraged to report any unauthorised transactions to our support team without delay.

As a joya9 user, you have specific rights regarding your personal data. We are committed to honouring these rights promptly and without undue delay. To exercise any of the following rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: you may request that we delete your personal data, subject to our legal obligations to retain certain records (for example, financial transaction histories).
• Right to restrict processing: in certain circumstances, you may request that we limit the way we use your data while a dispute or review is outstanding.
• Right to withdraw consent: where you have given us consent to process your data for a specific purpose (such as marketing communications), you may withdraw that consent at any time by contacting our support team.

We will respond to all valid data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure the security of your account.

joya9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the effective date shown at the top of this document and notify active users via the email address registered on their account.

We encourage you to review this Privacy Policy periodically to stay informed about how joya9 protects your information. Your continued use of the joya9 platform after any changes to this policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way joya9 handles your personal data, please do not hesitate to contact our dedicated support team. We are available to assist you at any time of day, every day.

You can reach us by email at [email protected]. Please include your registered username and a brief description of your query so we can assist you as efficiently as possible.